Terms and Conditions

GENERAL

The purpose of these General Terms and Conditions of the pinplate online store (hereinafter: business terms) is to clearly define the rights and obligations of the users of the pinplate online store (hereinafter: the pinplate online store or pinplate) when using the pinplate online store, ordering, purchasing and selling goods that are available in pinplate, and the business relationship between the provider and the user of the pinplate online store.

According to these terms and conditions, any legal or natural person who is not a consumer and who acquires or uses the goods that are the subject of purchase for the purposes of performing their professional or gainful activity and who made the purchase on the website www. pinplate.si.

A purchase made through the pinplate online store is considered a purchase made in accordance with the regulations in force in the Republic of Slovenia.

Before completing the purchase or placing an order, the buyer must confirm familiarity with and agreement with these business terms by clicking, otherwise the order cannot be placed.

The terms and conditions of business are available on the website www.pinplate.si, and the customer can download them to their electronic device via a web link accessible in the pinplate online store.

The stated business terms and conditions may be changed or supplemented with new provisions at any time, so we suggest that the buyer reads them before each purchase and print them or save them on a suitable permanent data carrier. Each version of the Terms of Business is dated separately. The customer is bound by the business conditions valid at the time of placing the individual order. The provider strives to provide clear and thorough information to present the basic characteristics of the items for sale, which are indicated on the packaging of the item, therefore the provider is not responsible for any errors in data or printing errors.

The images in the pinplate online store are symbolic. The provider strives to provide adequate images of all sale items on its website. Any aesthetic differences between the picture and the actual item do not affect the specification of the item itself.

The pinplate online store has certain value and quantity purchase limits, as further defined. In the case of individual goods for which there are value and quantity restrictions, the user is notified of the existence of such restrictions before making the purchase of the selected goods.

REGISTRATION AND APPLICATION

Registration means only the first entry into the database, where the user enters the required data and gives consent to the given terms of business and confirms familiarity with their content. This creates a "user account" (hereinafter: user account), and the user thereby becomes a "registered user" (hereinafter: registered user). Registration means that all necessary data have already been entered in the database and that the user's email address has already been confirmed in the database (activated). As part of the application, for any further insight into the business, it is only necessary to enter the email address to which the user receives the application link.

Creating a user account is not a condition for placing an order and making a purchase in the pinplate online store. Purchases via the pinplate online store can be made without a user account even by unregistered or unregistered users (hereinafter: guests). For the purposes of placing an order and making a purchase via the pinplate online store, an unregistered user or guest submit all required information.

PROVIDER DATA

PINPLATE, načrtovanje in izdelava elektromehaničnih sistemov, Luka Dragovan s.p.

Srebrnik 34A
3256 Bistrica ob Sotli

Registration number: 6960138000
Identification number for VAT: SI85793442

(hereinafter: provider or Pinplate)

HELP AND ADDITIONAL QUESTIONS

If you have additional questions about our offer or the use of pinplate, or if you just need more information (information about orders, delivery and complaints), we can be reached at:

e-mail address: info@pinplate.si
phone number: +386 41 297 086 (from Monday to Friday from 9 a.m. to 5 p.m.)

PRICES

All prices in pinplate are in euros and do not include value added tax, which is calculated before order confirmation in accordance with the Value Added Tax Act currently in force. The prices do not include delivery costs or postage. These are listed when calculating the value of the order before electronic submission and confirmation of the order.

The prices are valid at the moment the order is placed, meaning the prices that were valid at the time when the confirmed and placed order was received by the provider's information system. The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order or the buyer receives an "Order Confirmation" email. From this moment on, all prices and other conditions are fixed and apply to the provider and the buyer.

PURCHASE PROCESS

Option to order

Ordering in pinplate takes place in Slovenian or English via the Internet 24 hours a day and 7 days a week. You can choose and order goods from the list of goods on the provider's website. All goods listed on these pages are available while supplies last.

Delivery method

Delivery to the door of the facility:

delivery to the door of the facility is carried out in the territory of the Republic of Slovenia and in the majority of EU countries,
when delivering to the building's door, the phone number is mandatory information for informing about the delivery time and the delivery address,
delivery to the door of the facility takes place on weekdays until 4 p.m.

Delivery costs

The buyer is informed about the amount of delivery costs in the summary of the order before confirming the submission of the order with the obligation to pay, namely with a separate display of these costs. The delivery cost is part of the final price of the entire order. The delivery cost is calculated automatically and depends on the size, dimensions and weight of the shipment and includes delivery costs and packaging and preparation costs. The cost of delivery may change in accordance with the price list of the delivery service in force at any time, whereby the cost of delivery cannot be changed after the moment when the contract is considered concluded.

Method of payment

You can pay by credit or debit card or by bank transfer.

Completion of purchase

When completing the order, by selecting the check box, you confirm that you fully understand and accept the terms of business. Complete the purchase process by clicking the "Order with payment obligation" button.

After completing the purchase on pinplate, you will receive an email with all the information about your order and delivery.

The purchase contract between the provider and the buyer is concluded the moment the provider confirms the order (the buyer receives the "Order Confirmation" email). From this moment on, all prices and other conditions are fixed and apply to the provider and the buyer.

Issuance of an invoice

The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. Pinplate issues an invoice after receiving the purchase price. When the order is placed, the invoice is sent to the e-mail address provided by the buyer during the order process and attached to the goods in physical form.

BUYER'S RIGHT TO CANCEL THE ORDER AND WITHDRAW FROM THE CONTRACT

Orders via pinplate can be canceled at no additional cost until you receive an email and/or SMS message informing you that the goods have been handed over to the delivery service.

You can cancel the order by calling the phone number: +386 41 297 086.

COMPLAINTS

About obvious errors regarding the quantity and quality of the goods or service, the buyer must notify the seller immediately. Hidden defects must be reprimanded by the buyer immediately after noticing the defect. The seller is not responsible for defects that appear after 6 months have passed since the acceptance of the goods or service. The seller takes into account the buyer's complaints only if they are submitted in writing, on time and are justified in terms of the provisions of these business terms. Complaints are delivered in writing to the point of sale or by e-mail to the address info@pinplate.si.
The seller is obliged to respond to the complaint and start the complaint resolution process as soon as possible, but no later than within 8 days from the date of receipt of the notification of the complaint. The complaint must be resolved within a reasonable period of time, i.e. the period that is objectively necessary to carry out the procedures necessary to determine the actual situation and resolve the complaint.
If the two contracting parties have different opinions regarding the determination of the condition of the advertised properties, the goods must be inspected by an independent independent expert of the relevant profession. If it turns out that the complaint is justified, the costs of the examination will be paid by the seller. If it turns out that the complaint was not justified, the buyer is obliged to pay the costs of the expertise.
The buyer and the seller agree on the selection of an expert of the relevant profession. If an agreement on this issue could not be reached, the choice is made by the seller, who also orders an inspection of the goods or services.
The buyer must provide the expert of the relevant profession with all the necessary help and information so that he can perform his work in accordance with the principles of a good expert. The seller can ask the buyer to make a deposit to cover the costs of the expertise. The basis for the amount of the deposit is the estimate of costs issued by the recipient of the goods inspection. If the buyer does not pay the required deposit, he is considered to have waived the claim.
If the buyer refuses to cooperate in the fulfillment of the obligations from the previous paragraph, the seller will ask him in writing to fulfill them and set him a suitable deadline for fulfillment. If the buyer continues to not cooperate and thereby prevents or hinders the preparation of the expertise, it is considered that the buyer has waived the complaint claim and the complaint procedure ends. In such a case, the buyer is obliged to reimburse the seller for the direct costs incurred by the seller in organizing the expert inspection.
If the manufacturer of the sold product guarantees its performance with a guarantee, the conditions specified in the guarantee sheet apply to the assertion of complaints.
In case of a justified complaint, the buyer can:
requests the seller to correct the defect or hand over another item without a defect,
requests a reduction in the purchase price,
resign from the contract.
The buyer may not return the claimed goods to the seller without his prior written consent. Without the express consent of the seller, the buyer may not use the goods for which the complaint procedure is in progress, otherwise his right to complaint expires for the amount of goods used.
The seller is only liable for ordinary damage caused to the buyer due to a defect in the delivered goods. For lost profit, stoppage in production, etc. the seller is not responsible.
The value of the buyer's claim from the advertised goods cannot be greater than the value of the delivered goods.
Complaints upon delivery: Complaints regarding damage to items and/or packaging that occurred during transport can be reported directly to the delivery person upon delivery of the item to the door of the facility. In this way, it will be easiest to determine responsibility for damage caused by transport. In any case, we advise you to take photos of the package from several angles upon receipt, especially if you suspect from the exterior that the goods inside may be damaged. In such cases, we also recommend that you keep the original transport packaging just in case, at least until the faultlessness of the product is determined. In this way, you can significantly influence the speed at which complaints are resolved.

DELIVERY AND COLLECTION OF GOODS

Delivery

The provider prepares the item for shipment within the agreed time period and sends it to the given address or collection point indicated in the order. If the delivery deadline is unexpectedly extended by more than stated in the terms of business, the buyer will be notified by phone, email or regular mail.

The items will be delivered within 2 to 10 working days, and no later than 30 days from the date you receive the confirmation of receipt of the order to your email address, unless otherwise specified for the individual item. However, if the delivery of the goods is difficult, this period may be extended, and the buyer will be informed about this. In the event of any unexpected complications or delays with your order, you will receive a notification via e-mail stating the estimated delivery date of the order.

The provider does not cover the costs incurred in the event of a possible delay in the delivery of the items. It also does not cover costs in case of item loss or undelivered item. If you pre-pay for the item, the costs for the purchase of the undelivered item will be refunded to your account. Due to holidays or weekends, the delivery time may be extended.

Acceptance of items returned from the warranty in question, (in)conformity of the goods or withdrawal from the contract

The buyer is obliged to pick up the article that he handed over to the provider for warranty or other treatment after the treatment has been completed.

The provider sends a notification to the buyer about the return of the item under consideration and asks him to inform whether he wants to pick up the item at the provider's warehouse at PINPLATE, Luka Dragovan s.p., Srebrnik 34a, 3256 Bistrica ob Sotli, Slovenia. The buyer is obliged to collect the article within 21 days from the date of receipt of the notification. The buyer can pick up the item upon presentation of an invoice or other document that identifies the item and the buyer (e.g. receipt of receipt of the product for reclamation) and upon presentation of a personal document for inspection. The collection of the article by another person, who is not the buyer, is possible only on the basis of written authorization and identification of the recipient with a valid personal document.

If the buyer does not collect the item within the specified period, the item is handed over to the provider for safekeeping at the address of his warehouse: PINPLATE, Luka Dragovan s.p., Srebrnik 34a, 3256 Bistrica ob Sotli, Slovenia. The provider keeps the article in the specified warehouse until the expiration of a maximum of 12 months from the date of receipt of the notification about the resolution of the claim or calls for the acceptance of the product (hereinafter: storage period).

Price list and storage conditions:

2% of the price of the unclaimed product, valid at the time of the buyer's purchase of the goods for each completed calendar month of storage, with billing starting 21 days from the day of the buyer's receipt of the notification of the settlement of the claim and the request to collect the product.
The buyer can provide an unequivocal written statement to agree to the destruction/relinquishment of ownership of the stored product, in which case the costs of storing the product will be charged to him until the day of receipt of said written statement.

FORCE MAJEURE AND CHANGED CIRCUMSTANCES

The seller is not obliged to provide services or deliver the contractual quantities and types of goods to the buyer, nor meet the delivery deadline in case of force majeure. The seller is also exempt from liability for damage caused by force majeure (Article 153 of the Obligations code). Circumstances that occurred due to a cause that was outside the nature of things and whose effect could not be expected, prevented or avoided (unpredictable and uncontrollable external event) are considered force majeure. Apart from the usual causes, which are taken into account by judicial practice, the actions of state authorities, whether domestic or foreign, which would regulate the distribution of a certain type of goods in a special way, or would make it impossible or significantly more difficult to purchase or supply goods, are also considered as an example of force majeure.
The seller must inform the buyer in writing about the impossibility of fulfilling the legal transaction due to force majeure.
During the duration of the force majeure, the contractual obligations of the parties are suspended, with the exception of the obligation to pay for already delivered goods or service already performed.
If the force majeure lasts more than 1 month, the parties shall agree on the further fate of the legal transaction. If the parties cannot come to an agreement, each of the parties has the right to unilaterally terminate the legal transaction by notifying the other party in writing (Article 329 of the Obligations Code).
The seller reserves the right to, in the event that circumstances outside of the seller's sphere and which could not be predicted in advance change after the conclusion of the contract in such a way that the fulfillment of the contract would be significantly more difficult or could not achieve the purpose of the contract, changes the terms of the contract, of which the buyer is notified in writing. Changed circumstances include, but are not limited to, changes in legislation and regulations applicable to the contract, actions by domestic or foreign government authorities (state of emergency, sanctions, embargoes, etc.) and a large and sudden increase in the prices of raw materials, goods or services.
If the buyer does not agree with the changed contractual terms, he has the right to withdraw from the contract without a notice period and without compensation, and he is considered to accept the changed contractual terms if he does not refuse the delivery of the goods or the service after being informed of the change. For the avoidance of doubt, despite withdrawing from the contract, the buyer is obliged to pay the seller for all goods already received or services rendered, as well as all other due and unpaid obligations related to the contract or legal transaction.

BUSINESS CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA

The entire legal transaction, including all documentation relating to it, is considered a business secret, and the parties to the contract will adequately protect the data on mutual business based on the legal transaction and prevent access to it by a third party. Responsible persons of contractual parties are criminally liable for the release of information that is defined as business secret.

In particular, all 3D models of our products and all accompanying documentation, including instructions, which are protected by copyright, are considered a business secret.

The parties agree to ensure the protection of business secrets and to use the received data only for the purposes of performing the object of the legal transaction. Furthermore, the parties agree not to disclose trade secrets to anyone, except the parent company, subsidiaries, affiliates or otherwise jointly controlled companies and those of their employees or colleagues in these companies who are in charge of reviewing this information and who need the information for their work.

The obligation to protect business secrets does not apply in cases where:
the contractual party is aware of the trade secret even before it has been received by the other contractual party;
the trade secret becomes public for a reason other than the violation of a legal transaction;
the trade secret was independently developed by the contracting party without violating the provisions of the mutual legal transaction;
the trade secret is disclosed by the contractual party at the request of the competent court or other state authority;
the contractual party transfers the trade secret to a third party based on the written authorization of the other contractual party;
the trade secret is received by a third party without similar restrictions and without violating the mutual legal transaction.
The parties agree that a contractual penalty in the amount of EUR 50,000.00 is set for each individual disclosure of a business secret that is in violation of this article.

Protection of personal data

Pinplate processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals in the processing of personal data and the free flow of such data and on the repeal of Directive 95/46/EC (hereinafter: General Regulation on data protection) and the Personal Data Protection Act (Official Gazette of the RS, No. 163/22, ZVOP-2).

DISCLAIMER OF LIABILITY

Content published in the pinplate online store may only be used and reproduced for non-commercial purposes, and all copyright and related rights notices must be preserved.

The provider will endeavor to provide the most up-to-date and accurate content of the pinplate online store, but does not assume any responsibility for its up-to-dateness and/or accuracy, nor is it responsible for the occasional failure of the website.

Users use all published content at their own risk.

The provider or any other legal or physical person who participated in the creation of pinplate is not responsible for any damage that may arise from access to use or the impossibility of using information on pinplate's websites, or for any errors or deficiencies in their content.

Pinplate uses independent external services and applications to display certain functionalities.

The use of these services is subject to the terms of use of the external service, which are determined by the owner of the service or application, the provider.

The published photos and videos are symbolic and do not guarantee the properties of the product.

The user is responsible for all activities carried out using his user account or his email.

In the event of any unauthorized use or reasonable suspicion that this type of access has occurred, the user must immediately notify the provider. The provider is not responsible for any damage that the user may suffer due to the unauthorized use of the user account or the password with which it is registered or due to the unauthorized use of the user's e-mail.

The user undertakes to use pinplate in accordance with the business conditions, to ensure the secrecy of passwords and to follow the rules and notices published on the website www.pinplate.si.

The provider is not responsible for possible errors and damage resulting from the transmission of incorrect data and/or other actions from the user's sphere, e.g. when registering or logging into pinplate.

The provider reserves the right to change, add or remove content published in pinplate at any time without prior warning. All users use all published content at their own risk, and they must also ensure adequate data protection on their computer or other such device.

FINAL PROVISIONS

The seller and the buyer are bound only by those obligations that are stated in these business terms or that are agreed upon in writing between them and those provisions of the OZ, other laws and regulations that are mandatory in nature.

Each contracting party is obliged to immediately notify the other contracting party in writing of a change in information regarding the company's registered office or any other information.

The law of the Republic of Slovenia shall be used for the interpretation and assessment of all provisions of these business terms, as well as for the regulation of relationships arising from all legal transactions arising from them.

The parties to the contract will resolve disputes arising from mutual legal transactions by agreement, and in the event of failure, before the competent court in Celje.

The provider reserves the right to change these business conditions at any time. The applicable terms and conditions are published on the website www.pinplate.si.

Before placing an individual order via the pinplate online store, the user must read the business conditions and confirm agreement with their content, otherwise he will not be able to purchase goods or place orders.

These business terms and conditions come into force and apply on February 29, 2024.

Published on February 29, 2024.